Return and Refund Policy
At MPA Customz, we are committed to ensuring your complete satisfaction with our Mopar parts and accessories. If you are not entirely satisfied with your purchase, please read our return and refund policy below:
Returns
- Eligibility: You may return any new and unused part or accessory within [30 days] of the purchase date. Items must be in their original packaging with all tags attached.
- Process: To initiate a return, please contact our customer service team at [Customer Service Email/Phone Number]. Provide your order number and the reason for the return. We will issue you a Return Merchandise Authorization (RMA) number.
- Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure your return reaches us safely.
- Inspection: Once we receive your returned item, it will be inspected. If approved, your refund will be processed.
Refunds
- Timeframe: Refunds will be credited back to your original payment method within [7-10 business days] after we process the return.
- Non-eligible Items: Please note that certain items, such as special orders or customized parts, may not be eligible for return. These will be specified at the time of purchase.
- Exchanges: If you receive a defective item or the wrong part, we will gladly send you a replacement at no extra cost. Please contact our customer service for assistance.
Contact Us
If you have any questions regarding your return or refund, do not hesitate to reach out to our customer service team at sales@moparpartsaccessories.com. We’re here to help!
Thank you for choosing MPA Customz for your Mopar parts and accessories needs. We appreciate your business!